Data Privacy

  1. Preamble
  2. Responsible person
  3. Access to the app in the App Store
  4. Telemetry data
  5. Information on Google services
  6. Functions of the APP
  7. Registration function
  8. Newsletter
  9. Hubspot Pixel
  10. Google Analytics
  11. Use of YouTube
  12. Social Networks & External Links
  13. Cookies
  14. Data security
  15. Amendment to the privacy policy
  16. Revocation
  17. Data subject rights

1) Preamble

Welcome to the use of our application (app)! We attach great importance to protecting your data and safeguarding your privacy. We would like to explain below which data we process, when and for what purpose and on what legal basis. In doing so, we would like to explain to you how our offered services work and how the protection of your personal data is guaranteed.
According to Art. 4 No. 1 GDPR, personal data is any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified directly or indirectly. Further information on this can be found in Art. 4 No. 1 GDPR, among others.

This privacy policy can be accessed, saved and printed out at any time at https://helloseller.com/data-privacy/.

As far as we cite our legitimate interest or a legitimate interest of a third party (Art. 6 para. 1 lit. f) GDPR) as the lawful basis for the processing of personal data, you have a right of objection pursuant to Art. 21 GDPR: 
In accordance with Art. 21 of the GDPR, you have the right to object to the processing of personal data at any time. We will then no longer process the personal data for direct marketing or related profiling purposes.
We will also not process your personal data for other purposes after an objection, unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms, or the processing serves the assertion, exercise or defence of legal claims (cf. for example Art. 21 (1) GDPR, so-called “limited right of objection”). In this case, you must provide reasons for the objection that arise from your particular situation.
You may also object to processing of your personal data on grounds relating to your particular situation which is carried out for scientific or historical research purposes or for statistical purposes pursuant to Article 89(1) of the GDPR, unless the processing is necessary for the performance of a task carried out in the public interest (cf. Article 21(6) of the GDPR).

We will also refer you to the right of objection again separately in the individual sections (e.g. by stating: “You have a right of objection”), if this right exists. There you will also find further information on how to exercise your right to object.
In order to keep the following privacy policy clear, we refer to information and data protection notices located on external websites at various points by means of links. We make every effort to keep the links that we list in this privacy policy up to date. However, due to the constant updating of the app, it cannot be ruled out that links do not function correctly. If you notice such a link, we would be pleased if you let us know so that we can add the current link.

2) Responsible Person

The controller within the meaning of Art. 4 No. 7 GDPR for the processing of personal data is:

HelloSeller GmbH
Steinhauserstrasse 74
CH-6300 Zug
E-mail: [email protected]

3) Access to the app in the App Store

When downloading our app, required information is transferred to the respective app store (e.g. Google Play, App Store). In particular, the following information is transferred:

  • User name
  • E-mail address
  • Time of the download
  • Unit code number

We have no influence on this data processing and are not responsible for it.
You can find information on the data processing of the stores here:

The legal basis for the storage is our legitimate interest pursuant to Art. 6 para. 1 lit f) GDPR. We have a legitimate interest in tracking how many users have downloaded the app.

Furthermore, we store the data in order to contact you again if necessary for the purpose of evaluating a further BETA version. In this case, we will obtain your consent (see point 7 below).

No other processing of the data takes place. You can object to the processing of your personal data by us as described above here.

Right of objection

You have the right to object. You can send or inform us of your objection at any time (e.g. by e-mail to [email protected]).

4) Telemetry data

When you use our APP, we automatically collect data and information from your device’s system and store it. As the APP is still a beta version, we are particularly dependent on data for the purpose of debugging and further developing the APP.

This covers the following information:

  • IP address

The purpose of this processing is the retrievability of the app from your device and to enable a correct display of our app on your device. Furthermore, we use the data for the further development and improvement of the app, for statistical purposes and to ensure the security of our systems. We do not evaluate this data for marketing purposes. No user input is stored either.

The legal basis for the processing is Art. 6 para. 1 lit. f) GDPR. We have a legitimate interest in presenting you with an APP that is optimized for your devices and in enabling you to communicate between our apps and your terminal device, as well as in further developing and improving our APP.

Right of objection

You have the right to object. You can send or inform us of your objection at any time (e.g. by e-mail to [email protected]).

The provision of personal data is neither legally nor contractually required and is also not necessary for the conclusion of a contract. You are also not obliged to provide the personal data. However, failure to provide such data may result in you not being able to use the APP or not being able to use it to its full extent.

5) Information on Google services

We use various services of Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”) in our app.

You can find more information on the individual concrete services from Google that we use in this app in the further privacy policy. 

Through the integration of Google services, Google may collect and process information (including personal data). It cannot be ruled out that Google also transmits the information to a server in a third country. 

As can be seen from Google’s Privacy Shield certification (available at https://www.privacyshield.gov/list under the search term “Google”), Google has committed to comply with the EU-US Privacy Shield Framework and the Swiss-US Privacy Shield Framework on the collection, use and retention of personal data from the member states of the EU and Switzerland, respectively. Google, including its wholly owned subsidiaries in the US, has declared by certification that it complies with the Privacy Shield Principles. For more information, please visit https://www.google.de/policies/privacy/frameworks/.

We ourselves cannot influence which data Google actually collects and processes. However, Google states that the following information (including personal data) may be processed:

  • Log data (in particular the IP address)
  • Site-related information
  • Unique application numbers
  • Cookies and similar technologies

Information on the types of cookies used by Google can be found at https://policies.google.com/technologies/types.

If you are logged into your Google Account, Google may add the processed information to your account and treat it as personal data, depending on your account settings. Google states the following, among other things, in this regard:

“If you are not signed in to a Google Account, we store the data we collect with unique identifiers associated with the browser, app or device you are using. This allows us to ensure, for example, that your language settings are retained across all browsing sessions.If you are logged into a Google account, we also collect data that we store in your Google account and consider to be personal data.“

(https://policies.google.com/privacy?hl=de)

You can prevent this data from being added directly by logging out of your Google account or by changing the corresponding account settings in your Google account. Furthermore, you can change your cookie settings (e.g. delete cookies, block cookies, etc.). You can find more information on this under “13) Cookies“. 

You can find more information in Google’s privacy policy, which you can access via the link above.

You can find information on Google’s privacy settings at https://privacy.google.com/take-control.html.

6) Functions of the APP

Mobile information app that gives users maximum real-time insight into their sales, account activity, time-sensitive actions and long-term statistics.

7) Registration function

The use of the APP is possible without registration.

8) Newsletter

We offer a newsletter.

If you would like to subscribe to our newsletter, we require the following personal data from you:

  • E-mail address

Registration for the newsletter takes place via the Beta User registration form. The newsletter is sent exclusively with your express consent. After you have entered your surname, first name and e-mail address, you will receive a confirmation e-mail at the specified e-mail address. With an explicit confirmation by clicking on a link in the e-mail, the newsletter is sent (so-called double opt-in).

The purpose of processing and storing the e-mail address is to send you the newsletter.

The legal basis for the processing of personal data described here within the scope of the newsletter is your express consent pursuant to Art. 6 (1) a) GDPR.

Right of withdrawal

You have the right to revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. You can send or communicate your revocation of consent to us at any time (e.g. by e-mail to [email protected]).

You can also exercise your consent simply by clicking on the link provided for this purpose in our newsletter.

9) Hubspot Pixel

We use services from Hubspot, HubSpot, Inc (“HubSpot”), 25 First Street, 2nd Floor Cambridge, MA 02141, USA in our app.

Hubspot uses “cookies”, which are text files placed on your device, to help the website analyse how users use the websites/apps they visit. Hubspot may also use so-called web beacons or pixels (invisible graphics). These web beacons or pixels can be used to analyse information such as visitor traffic to websites/apps. The information generated by cookies and web beacons / pixels about the use of our app (including the user’s IP address) is transmitted to a Hubspot server and stored there. This information may be passed on by Hubspot to their contractual partners.

The data is transferred to the USA. The legal basis depends on the function in which personal data is transferred. In this context, we as the data controller may ourselves transfer data to Hubspot in the USA for further use; the transfer may be based on the following so-called standard contractual clauses:

  • Commission Decision of 15.06.2001 on standard contractual clauses for the transfer of personal data to third countries under Directive 95/46/EC (2001/497/EC)
  • Commission Decision of 27 December 2004 amending Decision 2001/497/EC as regards the introduction of alternative standard contractual clauses for the transfer of personal data to third countries (2004/915/EC).

If Hubspot is acting as our processor in the USA, the transfer to the USA will be based on the

  • Commission Decision of 5 February 2010 on standard contractual clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC of the European Parliament and of the Council (2010/87/EU).

As part of the user analysis, Hubspot processes the following (personal) data:

  • Geographical position
  • Browser type
  • Navigation information
  • Reference URL
  • Performance data
  • Frequency of application use
  • Mobile apps data
  • Login information for the Hubspot subscription service
  • Files displayed on site
  • Domain names
  • Aggregated use
  • Duration of the visit
  • Access times
  • Clickstream data

Furthermore, we have concluded an order processing agreement with Hubspot Inc. for the use of Hubspot (Art. 28 GDPR). Hubspot processes the data on our behalf in order to evaluate your use of the app, to compile reports on app activities for us and to provide us with other services related to app use and internet use. Hubspot may transfer this information to third parties where required to do so by law, or where such third parties process the information on Hubspot’s behalf.

By integrating Hubspot, we pursue the purpose of analysing user behaviour on our app and being able to react to this. This allows us to continuously improve our offer.

The purpose of processing the data collected in the course of the declaration of consent is to record your consent.  

The legal basis for the processing of personal data described here in the context of the measurement procedure is your express consent pursuant to Art. 6 (1) a) GDPR. 

The legal basis for processing those data that are processed in the context of obtaining consent is our legitimate interest pursuant to Art. 6 (1) lit. f) GDPR. We have a legitimate interest in being able to prove that you have given your consent to the measurement procedure (Art. 7 (1) GDPR).

As part of the order processing, Hubspot is entitled to engage subcontractors. A list of subcontractors can be found at: https://legal.hubspot.com/de/dpa

Your rights:

1. right of withdrawal

Right of withdrawal

You have the right to revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. 

To do this, you can prevent Hubspot from processing your data by deselecting the consent for marketing cookies in the Usercentrics Cookie Consent (cookie banner).

In addition, you can prevent the collection of data by web beacons / pixels by downloading and installing the add-on for the respective browser available under the following link:
https://adblockplus.org/

Furthermore, you can prevent the installation of cookies by making the appropriate settings in your browser; however, we would like to point out that in this case you may not be able to use all the functions of this app to their full extent. 

You can find out how to delete cookies in the most common browsers and change the cookie settings here:

Google Chrome: Web page
Mozilla Firefox: Web page
Apple Safari: Web page
Microsoft Internet Explorer: Web page

2. right of objection

Insofar as the processing of your data is not covered by consent (proof of consent), you have the right to object.

Right of objection

You can send or inform us of your objection at any time (e.g. by e-mail to [email protected]).

Consent logging data is deleted as soon as it is no longer required to achieve the purpose for which it was collected.

The provision of personal data is neither legally nor contractually required and is also not necessary for the conclusion of a contract. You are also not obliged to provide the personal data. However, failure to provide the data may mean that you cannot use our APp or cannot use it to its full extent.

10) Google Analytics

We use Google Analytics in our app, a web analytics service provided by Google Inc (“Google”), 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. 

Google Analytics uses “cookies”, which are text files placed on your device, to help the website analyse how users use the app. Google Analytics may also use so-called web beacons (invisible graphics). These web beacons can be used to analyze information such as visitor traffic in the app. The information generated by cookies and web beacons about the use of our app (including the user’s IP address) is transmitted to a Google server, possibly in the USA or other third countries, and stored there. This information may be passed on by Google to contractual partners of Google.

Information on the existing Privacy Shield certification of Google and other relevant data on data processing by Google in the context of the use of Google services can be found in this privacy policy under the section “6) Information on Google services“.

The following types of data are processed by Google:

  • Online identifiers (including cookie identifiers)
  • IP address
  • Device identifiers
  • Click path
  • Date and time of the visit
  • Location information
  • Pages visited
  • Visited URL
  • Referrer URL
  • Browser information
  • Hostname
  • Browser language
  • Browser type
  • Screen resolution
  • Device operating system
  • Interaction data
  • User behaviour

In addition, you can find more detailed information on the information processed at https://www.google.com/intl/de/policies/privacy/#infocollect under “Data we receive as a result of your use of our services”, and at https://privacy.google.com/businesses/adsservices/ .

In the context of granting consent to use Google Analytics, we also process the following data:

  • Online identifiers (including cookie identifiers)
  • IP address
  • Device identifiers
  • Click path
  • Date and time of the visit
  • Location information
  • Pages visited
  • Visited URL
  • Referrer URL
  • Browser information
  • Hostname
  • Browser language
  • Browser type
  • Screen resolution
  • Device operating system
  • Interaction data
  • User behaviour

We only use Google Analytics with activated IP anonymisation (“anonymize IP”). This means that your IP address is shortened by Google within member states of the European Union or in other contracting states of the Agreement on the European Economic Area. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and shortened there.

Furthermore, we have concluded an order processing agreement with Google for the use of Google Analytics (Art. 28 GDPR). Google processes the data on our behalf in order to evaluate your use of the app, to compile reports on app activities for us and to provide us with other services related to app use and internet use. Google may transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. 

By integrating Google Analytics, we pursue the purpose of analyzing user behaviour in our app and being able to react to this. This enables us to continuously improve our offer.

The purpose of processing the data collected in the course of the declaration of consent is to record your consent.  

The legal basis for the processing of personal data described here in the context of the measurement procedure is your express consent pursuant to Art. 6 (1) a) GDPR. 

The legal basis for processing those data that are processed in the context of obtaining consent is our legitimate interest pursuant to Art. 6 (1) lit. f) GDPR. We have a legitimate interest in being able to prove that you have given your consent to the measurement procedure (Art. 7 (1) GDPR).As part of the order processing, Google is entitled to engage subcontractors. A list of these subcontractors can be found at https://privacy.google.com/businesses/subprocessors/.

Your rights:

1. right of withdrawal

Right of withdrawal

You have the right to revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation. 

To do this, you can prevent the processing of your data by Google by downloading and installing the browser plug-in available under the following link:
https://tools.google.com/dlpage/gaoptout?hl=de

You can also prevent the collection by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent future collection of your data when visiting this app: Google Analytics deaktivieren

In addition, you can prevent the collection of data by web beacons by downloading and installing the add-on for the respective browser available under the following link:
https://adblockplus.org/

Furthermore, you can prevent the installation of cookies by making the appropriate settings in your browser; however, we would like to point out that in this case you may not be able to use all the functions of this app to their full extent.

You can find out how to delete cookies in the most common browsers and change the cookie settings here:

Google Chrome: Web page
Mozilla Firefox: Web page
Apple Safari: Web page
Microsoft Internet Explorer: Web page

2. right of objection

Insofar as the processing of your data is not covered by consent (proof of consent), you have the right to object.

Right of objection

You can send or inform us of your objection at any time (e.g. by e-mail to [email protected]).

The data collected and processed as part of the measurement procedure is stored for 14 months and automatically deleted after this retention period has expired.  

Consent logging data is deleted as soon as it is no longer required to achieve the purpose for which it was collected.

For further information on data handling in connection with Google Analytics, please refer to Google’s privacy policy:
https://support.google.com/analytics/answer/6004245?hl=de

You can find information on Google’s privacy settings at https://privacy.google.com/take-control.html?categories_activeEl=sign-in

The provision of personal data is neither legally nor contractually required and is also not necessary for the conclusion of a contract. You are also not obliged to provide the personal data. However, failure to provide the data may result in you not being able to use our app or not being able to use it to its full extent.

11) Use of YouTube

We use videos from YouTube on our website. YouTube is a service provided by YouTube LLC (“YouTube”), 901 Cherry Ave, San Bruno, CA 94066, USA. YouTube LLC is a subsidiary of Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

YouTube is integrated by embedding the service on our website using a so-called “iFrame”. When loading this iFrame, YouTube or Google may collect and process information (including personal data). It cannot be ruled out that YouTube or Google also transmits the information to a server in a third country. 

We use YouTube in the so-called “extended data protection mode”. According to the information provided by Google, this allows a video to be played without the user behaviour being recorded by cookies. We ourselves do not collect any data when you watch a YouTube video on our website.

By integrating YouTube, we pursue the purpose of being able to present various videos to you on our website so that you can watch them directly on our website. By integrating external videos, we relieve our servers and can use the corresponding resources elsewhere. Among other things, this can increase the stability of our servers. 

The legal basis for the processing of personal data described here is your express consent pursuant to Art. 6 (1) a) GDPR. 

The purpose of processing the data collected in the course of the declaration of consent is to record your consent.  

The legal basis for processing those data that are processed in the context of obtaining consent is our legitimate interest pursuant to Art. 6 (1) lit. f) GDPR. We have a legitimate interest in being able to prove that you have given your consent to the measurement procedure (Art. 7 (1) GDPR).

Your rights:

1. right of withdrawal

Right of withdrawal

You have the right to revoke your consent at any time without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.

You can revoke your consent at any time here.

Furthermore, you can change your cookie settings. However, we would like to point out that in these cases you may not be able to use all the functions of this website to their full extent.

You can find out how to delete cookies in the most common browsers and change the cookie settings here:

Google Chrome: Web page
Mozilla Firefox: Web page
Apple Safari: Web page
Microsoft Internet Explorer: Web page

Furthermore, you can prevent the processing of your data by Google by downloading and installing the browser plug-in available under the following link:
https://tools.google.com/dlpage/gaoptout?hl=de

Finally, you can inform us at [email protected] that you wish to withdraw your consent.

2. right of objection

Insofar as the processing of your data is not covered by consent (proof of consent), you have the right to object.

Right of objection

You can send or inform us of your objection at any time (e.g. by e-mail to [email protected]).

Further information on data handling in connection with YouTube can be found at https://policies.google.com/privacy?hl=de and https://myaccount.google.com/yourdata/youtube?pli=1.

You can find information on Google’s privacy settings at https://privacy.google.com/take-control.html?categories_activeEl=sign-in. 

The provision of personal data is neither legally nor contractually required and is also not necessary for the conclusion of a contract. You are also not obliged to provide the personal data. However, failure to provide the data may result in you not being able to use the content of our website.

12) Social Networks & External Links

In addition to this website, we also maintain presences in various social media, which you can access via corresponding buttons on our website. If you visit such a presence, personal data may be transmitted to the provider of the social network. 

Please note that user data may also be transmitted to a server in a third country and thus processed outside the European Union.

It is possible that, in addition to the storage of the data specifically entered by you in this social medium, further information will also be processed by the provider of the social network.

In addition, the provider of the social network may process the most important data of the computer system from which you visit it – for example, your IP address, the processor type and browser version used, including plug-ins.

If you are logged in with your personal user account of the respective network while visiting such a website, this network can assign the visit to this account. 

The purpose and scope of the data collection by the respective medium and the further processing of your data there as well as your rights in this regard can be found in the respective provisions of the respective responsible party, e.g. under:

We would also like to point out that our website contains further links to external third-party websites, whereby we have no influence on the processing of data on these third-party websites.

13) Cookies

The app does not use any other cookies.

14) Data security

We secure our app and other systems through technical and organisational measures against loss, destruction, access, modification or distribution of your data by unauthorised persons. However, despite regular checks, complete protection against all dangers is not possible.

15) Amendment of the privacy policy

Changes in the law or changes to our internal company processes may make it necessary to amend this privacy policy. 
In the event of such a change, we will notify you at the beginning of the privacy policy.

16) Revocation

You have the right to revoke your consent at any time with effect for the future without affecting the lawfulness of the processing carried out on the basis of the consent until revocation.

17) Data subjects’ rights

In principle, you have the following rights:

  • Right of access (Art. 15 GDPR)
  • Right of rectification (Art. 16 GDPR)
  • Right of objection (Art. 21 GDPR)
  • Right to erasure (Art. 17 GDPR)
  • Right to restriction of processing (Art. 18f. GDPR)
  • Right to data portability (Art. 20 GDPR)

For requests of this nature, please contact [email protected]. Please note that we must ensure that this is indeed the data subject when making such requests.

You have the right to lodge a complaint with a data protection supervisory authority, without prejudice to any other administrative or judicial remedy.

Automated decision making does not take place on our app.  

Status: 09.02.2022